Mind your T’S and C’S

Mind your T'S and C'S
When purchasing your dream gown(s) the happiness and euphoria you feel in-store might overtake the importance of any contract you seem to sign.

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At Samantha K’s Bridal and Occasionwear and Exclusively Bridesmaids we cannot stress enough, the significance of our terms and conditions.
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Before the purchase and order placement of any item at Samantha K’s and/or Exclusively Bridesmaids, staff will present you with a terms and conditions document which has been written specially for our customers.
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These terms and conditions safeguard you as a customer and us from any unforseen circumstances or issues. However, as stated in our terms and conditions; if and where possible we will always endeavour to help.
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Consultants at Samantha K’s and Exclusively Bridesmaids from the New Year onwards will now stipulate each term to customers in order to guarantee full understanding and satisfaction.
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A full list of our terms and conditions is available on request but below are the most important examples.
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Our terms and conditions have been tailored to protect and benefit customers, as for brides we now have insurance from 01/01/2018 included within the price of your gown from the BBSA (to the value of £1000)
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The term ‘our contract is with the person stated above’ guarantees continuity of correspondence with customer and consultant whilst offering confidentiality to yourself and bridal party.
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Secondly, ‘sizes are taken or agreed at the time of order and Samantha K’s is not responsible for major weight fluctuation or pregnancy but we will endeavour to assist should this be the case’
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Thirdly, ‘it is the customer’s responsibility to check all information is correct at the time of order’
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Lastly, ’alteration costs are available from our independent tailoresses on request and work is carried out at an extra cost by them’ 
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Examples of the terms and conditions above although fixed can be queried as Samantha is more than happy to answer any questions you may have surrounding the criteria.
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We wish to make the purchasing of your item(s) with us, both stress-free and professional at all times, these terms and conditions will not effect your statutory rights.
At Samantha K’s we wish to create the best rapport with our customers with a friendly atmosphere and honest, open book policy to terms and conditions that seeks to show transparency and the notion that, we are always willing to help and provide the best service possible.
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