Your dress(es) are now in stock…
Excitement bubbles over as you begin counting the days before your wedding arrives. All your planning falls in to place as everything comes together.
The venue is chosen, your guests have RSVP’D, and most importantly you’ve ordered the dress of your dreams for yourself and/or your bride tribe.
At Samantha K’s and Exclusively Bridesmaids we like to keep our customers as informed as possible about the status of their items and the ordering process. Step by step, we endeavour to communicate effectively with you. Answering any queries you may have, whilst giving you the relevant and correct information as best we can.
When your items come into stock with us, we handle them with the utmost care ensuring all goods are protected in the correct packaging, handled only by our staff wearing gloves and correspond to the order placed.
We will then, place gowns on padded hangers and transport them to their own storage area to remain pristine and polished for inspection. When gowns come into stock at Samantha K’s and Exclusively Bridesmaids we offer customers a complimentary manufacturers guarantee for a two week period. The guarantee acts as insurance whereby, if their were any problems to arise with the gowns/accessories such as any marking or damage, the supplier will send out new items to rectify the problems; free of charge.
Our office manager will then contact you via telephone, post or email to let you know the great news that your items are in store. We ask if possible, that you make an appointment to view your items within two weeks so that we can keep you a priority with any suppliers and ensure your satisfaction.
In the first appointment when viewing your items, we suggest trying things on informally to make sure that you are happy before the balance is settled. In store, Samantha is more than happy to store items purchased for you without charge before your fittings begin.
Samantha and team suggest that dress fittings begin a month to two months before the big day, but will happily accommodate any try on appointments before then. Accessories consultations can also take place once your dress(es) are in stock, to bring the ensemble together and provide you with a perfect glimpse of how you wish to look on your wedding day.